Return policy
ESP P/L owners of the Etiko Fair Trade brand unconditionally guarantees any of its products as being manufactured without any workmanship defects. In the event a defect is found, we will replace or refund the product at no cost to you.
If you are not completely satisfied with your purchase, we gladly accept returns and/or exchanges on any of our products within 30 days from the date of receipt. You are responsible for return shipping charges (except in the case of a defective item or a fulfilment error on our part). In the event of an exchange (because of defective item or fulfilment error on our part), we will ship the replacement product to you free of charge. On all returns please enclose a note explaining the reason for return of a item.
Items that have been laundered, dirtied, altered or worn cannot be accepted for a refund or exchange. If you attempt to return an altered item, we will send the item back to you as it is without refund or replacement.
Items purchased from a retail store must be returned to that store and not to Etiko Fair Trade.
Send the item(s) you wish to return in a suitable box or envelope to: Etiko Fair Trade
33/756 Burwood Hwy, Ferntree Gully VIC 3156
AUSTRALIA Please include a copy of your original order invoice with your returned items. We encourage you to use a carrier that provides insurance and/or tracking services as Etiko Fair Trade is not responsible for lost return shipments. If you request an exchange:
We will process your new order for the exchanged item(s) within 2 business days of receiving your return. We will ship you the replacement item with no additional shipping charges if it was a mistake on our behalf. But if it is your mistake on be it size, style or colour you will be charged $9.50 (please send a payment method with an item if this is the case) for the return postage.
When the replacement item has shipped, you will be emailed a confirmation with an updated tracking number and your customer account status will be updated. All replacement items will be shipped through Fastway couriers or Australia Post express post service.
If you request a refund:
When the returned item is received, the value of your returned item, not including shipping charges, will be credited back within 2 weeks. The credit will be issued to the method of payment used for the original order. You will be notified by email and your customer account status will be updated when your refund has been issued. For questions or further assistance, please call 03 9752 3082 or contact us at sales@etiko.com.au. | 
